Showing posts with label 911 emegency calls. Show all posts
Showing posts with label 911 emegency calls. Show all posts

Tuesday, February 25, 2014

NYC 911 calls being routed through New Jersey, like ya do...

Stop calling Johnny's house 911 callers in NYC. He's trying to remain helpful and is singing 'Soft Kitty' to callers until he can bounce the call the hell back to NYC.

Actually a smattering of 911 calls in NYC, most notably the Upper West Side are somehow hitting 911 call centers in the Garden State:

A resident, who did not want to be identified, told the news channel she dialed 911 after a neighbor in her apartment complex started banging on her door, yelling "fire." She said she was thankful it was a false alarm because the dispatcher who picked up the phone was from New Jersey.

A community leader in the area told CBS the issue is cell phone towers in New Jersey are picking up the calls from Manhattan.

Verizon said the company is still looking into the issue.

Oh, are our cell phone towers more powerful than yours? Is our technological prowess ruining your day? We'd suggest upgrades on your end NYC because the New Jersey system is certainly operating at peak capacity. At least that's what we told the people in Berwyn Illinois.

Friday, June 29, 2012

Just so we're clear, Jersey City 911 service can be "plainly negligent" just not "wanton and willful"

Lovely story. Jersey City's 911 operator service cannot be sued over the negligent handling of a 911 call because an appeals court said while the actions were "negligent" they were not "wanton and willful".

So, you know if you have an emergency, sleep well knowing this.

The story starts here:

The family of a Jersey City teen who survived a stabbing spree but watched his mother and two siblings die while they waited for police to arrive cannot sue the city for the negligence of the 911 operators because their conduct was not "wanton and willful," an appeals court panel ruled Thursday.

...The family of Paris Wilson, the sole survivor of the September 2005 massacre by his uncle, claimed in the suit that his 11-year-old brother and sister, DeQuan and D’Artagnania, could have survived if the calls had been handled properly.

Waited for police to arrive for THIRTY SIX HOURS, yes a day and a half for help to arrive because the 911 operator entered the wrong address into the system. Look, accidents happen we understand, people are human. But for the 911 operators to be considered "emergency responders" wherein their legal protection comes in we're just not sure should exist. Too often cities and municipalities simply protect everyone they can from legal action. Nobody gets held accountable. They simply unleash the city's council as they did in this case with Jersey City municipal attorney William Matsikoudis claiming hey it's just sheer negligence these people died, it wasn't done on purpose. Isn't it great when your city attorney's case rests on the fact the city's 911 service is simply just "negligent"? "It’s a big relief and it’s the right decision." said Matsikoudis.

We'd strip 911 operators of their immunity. Technically they are not emergency responders. They play a part, a sometimes negligent part, in dispatching emergency responders. Of course the New Jersey State League of Municipalities has praised the Supreme Court ruling protecting 911 operators from lawsuits. They claim it allows them:

"...assurance and flexibility to develop, test and expand 911 systems without fear of being sued."

If you believe the protection is REALLY about testing and developing 911 systems without getting sued is why this law was passed then please, apply any testing and or development of the 911 service that needs defending in this case, or any case. It's only about protecting themselves legally from someone's negligence whom they employ and are responsible for.