Tuesday, September 25, 2012

Fresh Direct®, the NFL replacement referees of the grocery delivery game

Yes football fans (and fans of groceries) Johnny DID have something else to do at 10:20, in fact he was almost out the door when Fresh Direct® arrived NINETY minutes early at least (he HAD asked that they come between 12-2pm and had confirmation of said) knocking on his door with his delivery. Guess Johnny's meeting could wait eh? That's the funny thing about frozen and refrigerated food, it's gotta be put away post-haste. So thanks for getting the game time entirely wrong Fresh Direct®, if that were all Johnny might have just let it go at a phone call.

But the replacement referees as food delivery company had more surprises in store. In a plastic container that should have been vacuum sealed and where you needed to really pull on a plastic tab to open it had somehow been opened and watermelon cubes and juice were all over the box and all over the groceries. Here is a pic after most things were pulled out:















Johnny asked one of the guys if a box seemed to be leaking. The fellow grunted and kept setting boxes down. Johnny never did get a straight or cognizant answer from the Fresh Direct® delivery guy. He never was asked to sign for his groceries like, well, always, so he can correct issues such as this. They dropped the boxes and got the hell out of Dodge. And a mea culpa, Johnny did call Fresh Direct (and was up until today a Chef's Table Member, a higher level of customer that is supposed to get better service ie an elite airlines customer). They did offer to replace the watermelon. Thanks but no thanks, Johnny would rather take the time and show you in the real world how your food arrives without taking  money for it.

So thanks Fresh Direct, Johnny sure appreciates the fact he had to move an appointment to take delivery. Now he's off to clean watermelon juice off of his wood flooring. As for the Chef's Table Membership, you can keep that Fresh Direct®. It's not working.

No comments: