"The way you get a better world is, you don't put up with substandard anything" said Joe Strummer and right now both NJ Transit and PATH are beyond substandard in customer service and service in general. Sadly, that will take you getting your cell phone out and asking questions of workers. Get your cell phones out when PATH and NJ Transit workers are being condescending or rude. Light 'em up. Confront their bad behavior, confront their lack of information. If workers start badgering a passenger for no real reason, get the cameras out. They simply do not have a right to treat you like this. Is everyone in the tri-state going to wait until someone gets bloodied and dragged like United Airlines before speaking up?
Bullshit. These are entities who take YOUR money to run on tracks YOU pay for. You are beyond part owner of the train system. This lack of information, surly employees and a general lack of caring about just who pays their wages is beyond broken, it requires citizens take matters into their own hands and act.
Attitude/surly employees - videotape it, post it
Broken trains - videotape it, post it
People standing around without being given any instruction - videotape it, post it
Late trains - videotape the time boards, post it
If you want better train systems serving the area, sadly neither NJ Transit or PATH give two shits about you as long as the money comes in, you'll have to do it yourselves. No, you're gonna have to let the employees you come in contact with know and keep letting them know.
Lather, rinse, repeat. Keep after them.