You may recall the Jersey City Desk was all over this story back when Mr. Carroll's first video admonishing United Airlines for breaking his guitar due to employee neglect and abject stupidity had a mere 500 views on YouTube. Mr. Carroll promised United he would make three videos in this David vs Goliath tale of consumer woe, and the second video just hit yesterday.
Quite a few industry analysts said the impact of the first video was in the millions of dollars lost to United to which we say good. You brought this on yourselves thinking you could simply tell customers to "talk to the hand." Well as it turns out you came crawling to Mr. Carroll after the first video for absolution and he told you to talk to HIS hand.
You know what they say about payback.
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